Live-arrival support
Clear, fair support when something goes wrong.
Contact us within two hours of delivery with clear evidence and the original packaging.
How to make a claim
Photograph or record the unopened bag first, then the animal and shipping label. Send the order number by WhatsApp or the claim form.
Resolution
Approved claims receive a suitable replacement or store credit. Shipping delays and acclimation instructions are reviewed as part of the decision.
Still deciding?
Send us the details of your aquarium and we’ll point you in a useful direction.
Contact PetFish